Menu
Search
Thoughtful Support, by Design
Common questions
Image Assets
What types of images will I find here?
How do I find specific product images?
What if I'm only interested in images on a white sweep?
What if I'm only interested in seeing photographs, not renderings?
May I download multiple images at one time?
What is a "Zip File," and how do I open one?
What if my question wasn't answered above?
Buying
Where can I purchase Geiger products?
Where can I sit in a Geiger chair and get a feel for how it fits me?
How can I get a material sample?
Warranty
How can I find out about the warranty for my Geiger product?
What can I do if I don't know if my product is covered under warranty?
What can I do about a Geiger product I bought from a reseller who wasn't authorized and now the product needs to be repaired?
Repairs
How do I get covered repairs made to my Geiger product?
What can I do about repairs on a Geiger product I bought from a third-party reseller and not from an authorized Geiger dealer or retailer?
Can I purchase replacement parts for my Geiger product?
Revit
How do I install Revit Add-In?
Do you have individual product families so I can build my own typical?
What Revit versions do the Geiger families support?
Do I need to extract all the Revit files from the ZIP file?
When I copy typical groups to a new project, I do not see the flipper units or shelves in plan view, why?
Do all Geiger Revit families use materials with image files for render appearance?
When will additional Geiger products be added to Revit?
How do I make a request for product I need in Revit family format?
Which versions of Revit are compatible with CAD Pack Furniture Manager?
Is CAD Pack Furniture Manager compatible with computer systems running a 32-bit operating system?
AutoCAD
How do I install CAD Pack product catalogs for AutoCAD?
What platforms are needed to run CAD Pack for AutoCAD?
Which versions of AutoCAD are compatible with the CAD Pack software?
Is CAD Pack compatible with computer systems running 64-bit operating system?
Can I access CAD Pack data on a network?
Is CAD Pack software compatible with other CAD software?
How do I use CAD Pack with SketchUp?
Does CAD Pack contain pricing?
How do I start working with CAD Pack and AutoCAD?
I haven't updated my CAD Pack software lately. Where can I find the latest release?
CET
How do I convert symbols in CET?
